Contact and Support
Last updated 5 October 2026 Version 1.0
The short version
- Help with the app, coins or VIP: contact@turtletechsai.com or Profile → Help and report a problem.
- Report a story, episode, character or chat message: tap Report in the app. Urgent issues are handled within 3 hours.
- Complaints (India): Grievance Officer Akshay Gupta, contact@turtletechsai.com.
- Privacy and data requests: contact@turtletechsai.com.
1. Who we are
Turtle FM is provided by Turtle Techsai.
Registered office: Nagpur, Maharashtra, India, Nagpur, Maharashtra, India Phone: +91 78418 53298 (Monday to Friday, 10:00–18:00 IST) Email: contact@turtletechsai.com
2. Who to contact
| What you need | Where to go | When we reply |
|---|---|---|
| Help with the app, playback, downloads, sign-in | contact@turtletechsai.com · Profile → Help and report a problem | Within 2 business days |
| Coins not received, double charge, purchase problem | contact@turtletechsai.com with your store receipt or order number | Within 2 business days |
| Refunds | Apple or Google first — see Refunds | Set by the store |
| Cancel VIP | Profile → VIP → Cancel VIP, or your store’s subscription settings | Immediate |
| Report a story, episode, character or chat message | Report in the app (no account needed) | Reference number immediately; urgent issues target 3 hours |
| Complaint or grievance (India and everywhere) | Grievance Officer: Akshay Gupta, contact@turtletechsai.com — see Grievance Redressal | Acknowledged within 24 hours; resolved within 15 days at most |
| Privacy questions, data access, correction, deletion, nomination | contact@turtletechsai.com — or use Profile → Download my data / Delete account | Within the legal deadline for your country (see Privacy Policy) |
| Delete your account | Profile → Delete account and data — see Delete your account | Immediate in the app |
| Copyright, trademark, voice or likeness | contact@turtletechsai.com — see Copyright | Target 36 hours (copyright); 3 hours (impersonation) |
| Child safety (urgent) | Report → Harmful to minors, or contact@turtletechsai.com with “URGENT – child safety” | Target 3 hours |
| Parents | contact@turtletechsai.com with “Parent request” — see Children’s Safety | Within 3 business days |
| Courts, police and government authorities | contact@turtletechsai.com or the Grievance Officer | As the order or the law requires |
| EU representative | Not appointed. Contact us at contact@turtletechsai.com | |
| UK representative | Not appointed. Contact us at contact@turtletechsai.com | |
| Press and partnerships | contact@turtletechsai.com |
Response times are business days in India (IST) unless stated. Urgent safety reports are handled around the clock.
3. Helping us help you
When you write, please include:
- the device (iPhone, Android or web) and, if you can, the app version (shown in the App Store or Google Play listing on your device);
- how you sign in (guest, Google, Apple or email) — and for email accounts, write from that address;
- the series and episode, if it’s about a story;
- the store order number, if it’s about a payment.
Never send us your password, card number or one-time codes. We will never ask for them.
4. If you’re not happy with our answer
Ask for a review by replying to our message, or contact the Grievance Officer. You can also contact your consumer or data protection authority — see Grievance Redressal and the Privacy Policy.
Related pages: Terms of Use · Privacy Policy · Refunds · Grievance Redressal · Delete your account