Legal
The policies that apply to Turtle FM, in plain language.
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Terms of Use
The agreement between you and Turtle Techsai for using Turtle FM — accounts, AI-made stories and AI characters, coins, unlocking episodes, VIP, acceptable use and your consumer rights.
Last updated 5 October 2026
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Privacy Policy
How Turtle FM collects, uses, shares, keeps and protects personal data, and how to use your privacy rights in India, the US, the UK, the EU/EEA, Canada and Australia.
Last updated 5 October 2026
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Refund and Cancellation Policy
How refunds work for Turtle FM coins and VIP bought through the App Store or Google Play, what happens to your coins, how to cancel VIP, and your consumer rights.
Last updated 5 October 2026
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Grievance Redressal
How to complain about content, AI voices, AI characters, payments or privacy on Turtle FM, who our Grievance Officer is, and how quickly we act.
Last updated 5 October 2026
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AI Transparency
How Turtle FM uses AI to make stories, voices and artwork, how AI characters work, how we keep chat safe, and how to report a problem.
Last updated 5 October 2026
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Content and Community Guidelines
What Turtle FM stories will and won't contain, how ratings and content notes work, how we review mythology-inspired stories, the rules for character chat, and how reports are handled.
Last updated 5 October 2026
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Cookies and Local Storage
What the Turtle FM web app and mobile apps store on your device, why, and how to clear it. No advertising cookies.
Last updated 5 October 2026
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Delete your Turtle FM account and data
How to delete your Turtle FM account and personal data in the app, on the web or by email — what is deleted immediately, what is kept and for how long.
Last updated 5 October 2026
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Copyright and IP Complaints
How to tell Turtle FM that a story, voice, artwork or other content infringes your copyright, trademark or other rights, how counter-notices work, and our repeat-infringer policy.
Last updated 5 October 2026
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Age and Children's Safety
Who can use Turtle FM, how the age gate works, how teens are protected, how parents can contact us, and our zero-tolerance policy on child sexual abuse material.
Last updated 5 October 2026
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Contact and Support
How to reach Turtle FM for help, complaints, privacy requests, copyright issues and legal matters, and how quickly we reply.
Last updated 5 October 2026