Delete your Turtle FM account and data

App: Turtle FM · Developer: Turtle Techsai (Turtle Techsai), Nagpur, Maharashtra, India

The short version

In the app: Profile → Delete account and data → Delete everything. It happens immediately and can’t be undone.

On the web: sign in at https://turtlefmapp.turtletechsai.com → Profile → Delete account.

Or email contact@turtletechsai.com.

Your progress, choices, chats, unlocks, sign-in details and settings are erased at once. Purchase and coin records are kept, without your sign-in details, for accounting.

Unused coins are lost. A VIP subscription is not cancelled — cancel it in the App Store or Google Play first.

Want a copy first? Profile → Download my data.

1. Before you delete

Cancel VIP first. Deleting your account does not cancel a subscription bought through Apple or Google; it would keep renewing. Go to Profile → VIP → Cancel VIP, or your Apple ID subscriptions / Google Play subscriptions.
Unused coins are forfeited. The app shows your balance before you confirm. Coins can’t be restored or refunded after deletion.
Download your data if you want a copy: Profile → Privacy and data → Download my data. You get a file you can save or share.
Deletion is permanent. If you sign in again later with the same Google, Apple or email account, you start a new, empty account.

2. How to delete

Option A — in the app (iOS and Android)

Open Turtle FM and go to Profile.
Tap Delete account and data.
Read what will happen, then tap Delete everything.

Your account is deleted straight away, the app is cleared on that device, and you return to the welcome screen. This works for guest accounts too — you don’t need to sign in.

Option B — on the web

Go to https://turtlefmapp.turtletechsai.com and sign in with the same method you use in the app (Google, Apple or email).
Open Profile → Delete account.
Confirm.

Option C — by email

Email contact@turtletechsai.com with the subject “Delete my Turtle FM account” and include:

If you sign in with email: send the request from that email address. We will confirm by replying to it.
If you sign in with Google or Apple: tell us which one, and the email address of that Google or Apple account. We do not store that address, so we may not be able to find your account from it. Where possible, please use Option A or B, which prove the account is yours.
If you use the app as a guest (never signed in): use Option A — a guest account exists only on your device and we cannot identify it from an email.
Optional: your country and roughly when you last used the app.

We will act on verified email requests within 7 days and confirm when it is done. We do not ask for identity documents.

3. What is deleted immediately

Data	What happens
Sign-in methods: Google or Apple account ID, email address and password hash, device guest ID	Deleted
Sign-in sessions (refresh tokens)	Revoked on every device
Listening progress, listening days, followed series (library)	Deleted
Story choices and story state	Deleted
Unlocked episodes, wait timers, daily free claims	Deleted
Character chat conversations and messages, daily chat usage	Deleted
Genre preferences, mature-content setting, languages, time zone	Deleted or reset
Devices and push tokens	Deleted
VIP status in our system	Deleted (your store subscription is separate — cancel it in the store)
Your name and contact details on reports you filed	Removed from the report
Coin balance	Set to zero (forfeited); the forfeit is recorded in the ledger
Data on the device you deleted from	Cleared, including downloads

4. What we keep, why and for how long

Data	Why we keep it	How long
Coin ledger (amounts and dates of coin purchases, spending, refunds and the forfeit)	Tax, accounting, refund and fraud handling	8 years from the transaction
Purchase records from Apple/Google via RevenueCat (product, price, currency, store transaction ID, event details)	Tax, accounting, handling store refunds and disputes	8 years
A closed account record (internal account number, country, app language, age band, dates)	So the ledger and purchase records still add up, and to prevent a deleted account from being used	As long as the ledger is kept
Consent records (what you agreed to, when, and which policy version)	To show we had your consent	3 years after the account is closed
Record of your deletion request	To show we did it	3 years
Text of reports you filed (without your name or contact details)	To meet legal duties on complaints and takedowns	3 years
Your sign-in identifiers (your email address, or your Google or Apple account ID) and the date you deleted the account, in a restricted record that no part of the app uses	Indian law (IT Rules 2021, rule 3(1)(h)) requires us to keep registration information for 180 days after an account is closed, for investigations	180 days, then deleted automatically
Server and security logs	Security, and legal duties to keep logs	180 days
Database backups	Disaster recovery	Up to 7 days, then overwritten

Apart from the restricted 180-day record above, these kept records are linked only to an internal account number. Your display name, your sign-in methods and any one-time email codes are deleted, so the kept records are no longer connected to your Google, Apple or email account.

Data held by others: Apple and Google keep their own records of your purchases under their policies. RevenueCat keeps purchase records for us under our contract with it.

5. Delete some data without deleting your account

Turn off optional uses in Profile → Privacy choices (personalisation, notifications, ad tracking, chat).
Sign out to remove your sign-in from a device.
To ask us to delete specific data (for example your chat history) without closing the account, email contact@turtletechsai.com.

6. Questions

Privacy contact: contact@turtletechsai.com · Grievance Officer (India): Akshay Gupta, contact@turtletechsai.com · General: contact@turtletechsai.com

Related pages: Privacy Policy · Refunds and cancellation · Terms of Use